Because every piece is made to order, our refund rules depend on how far the work has progressed.
1. Before carving starts
You can cancel for a full refund until you approve the design drawing.
2. After carving starts
Once carving has started the deposit is non-refundable, as the wood has been cut for your piece.
3. Damage in transit
If your piece arrives damaged, send photos within 7 days of delivery. We will repair, remake or refund it.
4. Personalised items
Pieces with names, logos or custom text cannot be returned unless they are faulty.